Refund policy

We accept returns within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it, with the original packaging when applicable. Proof of purchase may be required.
To start a return, please contact us through our Contact page. We will provide return instructions if your return is approved.
Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.
Refunds will be issued to the original payment method after we receive and inspect the returned item.
For any questions about returns or refunds, please contact us through our Contact page.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it

Exceptions / non-returnable items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at storemama43@gmail.com.